Returns & Exchanges
At Footprint, we want you to love your new style, which is why we offer a seamless 30-day return policy for all unworn apparel and footwear in their original packaging. Whether the fit isn't right or you've changed your mind, we are committed to making your exchange or refund as simple as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing